Data retention

The following data retention policy applies by default to all SSG instances.

Data affected

Minimum period before deletion

Changeable

Aggregated data for submissions by customers

Last 5 years

Yes

Individual message records for submissions from customers
Individual message records for submissions to suppliers

Last 3 months

Yes

Archived configurations

3 months after archived

Yes

Account balance audit trail

9 months

Yes

Traffic summary data for billing

24 months (billing being used)
6 months (billing not used)

Yes

txtConsole end-user customer portal

12 months, except 6 months for detailed data

Yes

Contact [email protected] to request changes to the data retention policy for your SSG.