Detailed documentation for sections covered in this tutorial can be found at:

Add a new supplier and connection

To add a new supplier and SMSC connection to that supplier, use "Quick Create Supplier+SMSC" to create the supplier, SMSC connection and SMSC group.

To start, go to the Suppliers section of the SSG Admin Portal and click "Quick Create Supplier+SMSC".

A wizard will open as shown below:

Wizard to create supplier, SMSC and SMSC group

Click Next to go to the Supplier page of the wizard.

Enter the name of your supplier in the "Organisation name" box and select the country of that organisation.

Click Next to go to the SMSC page of the wizard.

Enter the host, port, system ID and password for the SMPP account from the supplier

Select the SSG location where the connection should be made from to the supplier. The SSG has six global locations from where connections to your suppliers can be made. The IP addresses for these locations can be found in Supplier endpoints.

Note that customer connections and supplier connections do not need to be on the same site for SMS traffic to flow between those customers and suppliers.

Click Next to go to the Review page of the wizard.

The next page shows the details you have entered for the new supplier and SMSC connection.

If any of the details are incorrect, click the Previous button to go back to the relevant page and correct.

To proceed with setting-up the new supplier and SMSC connection, click Setup.

A dialog will display showing the supplier, SMSC and SMSC group that have been set-up.

Successfully added supplier, SMSC and SMSC group

Click OK to dismiss this dialog.

The Suppliers section of the SSG Admin Portal now shows the new supplier.

Double-click on the new entry in the table or click Edit to open the dialog showing the supplier's details.

Make any necessary changes to this supplier and then click Save. Click Cancel if not making any changes.

Go to the Suppliers > SMSCs section of the SSG Admin Portal.

The SMSCs section now shows the new SMSC connection:

New SMSC connection in SMSC connections table

The status area at the top of the page shows the SMSC connection and its state. The vertical rectangle on the right indicates if the SMSC connection is down (red) or up (green). The circle on the left indicates if the message submission to that SMSC connection has been manually suspended (red) or not suspended (green).

Double-click on the new entry in the table or click Edit to open the dialog showing the SMSC connection's details.

Click on the Logs tab to see the latest log entries for the new SMSC connection.

A successful SMPP bind for the SMSC connection should show:

Bind response status=0 (0x0)

This means that there was no error when attempting to bind. If any other status value is seen, you can check the meaning of the SMPP "command status" value at https://smpp.org/smpp-error-codes.html.

Make any necessary changes to the SMSC connection in each tab and then click Save. Click Cancel if not making any changes.

Go to the Suppliers > SMSC groups section of the SSG Admin Portal.

The SMSC groups section now shows the new SMSC group for the supplier and SMSC connection:

Click on the black arrow to the left of the new SMSC group entry to display the new SMSC connection as a member of the group.

SMSC groups contain SMSC connections to the same service of a supplier. The SSG regards each SMSC connection in an SMSC group as the equivalent of the other SMSC connections in the same group. This applies to routing, coverage, performance and capability.

Add supplier SMSC connections

The "Quick Create Supplier+SMSC" wizard described above shows how to add a new supplier and SMSC connection at the same time. This part of the tutorial walks you through how to add a new SMSC connection to an existing supplier.

Go to the Suppliers > SMSCs section of the SSG Admin Portal.

Click on Add SMSC.

A new SMSC connection dialog will display:

Select the existing supplier name from the Supplier dropdown list.

Enter a name for the SMSC connection (e.g. ABC_Messaging HQ).

Enter a short name for the SMSC connection (e.g. ABC_Messag HQ). This is used in widgets, diagrams and elsewhere.

Enter the SMPP account details given to you by your supplier in the system ID, password, system type (if any), host and port. Note that the host must be included in curly brackets {} (e.g. {194.247.82.144}).

Select the SSG location where the connection should be made from to the supplier.

On the Parameters tab you can further configure the SMSC connection. For example, to set the number of binds to be made as part of the SMSC connection, change the "Maximum binds" to the number of binds required.

Click Save to add the SMSC connection.

The new SMSC connection will be shown in the table and the SMSC's indicator will show at the top of the page.

The SMSC connection's indicator will turn green when the SMSC connection is up.

The SMSC connection is now UP but must be added to an SMSC group to be used in routing.

Go to the Suppliers > SMSC groups section of the SSG Admin Portal.

You can either add the new SMSC connection to an existing group or add it to a new SMSC group. For the purpose of this tutorial, we will add it to a new SMSC group.

Click "Add group".

Enter the group name and any descriptive note about this SMSC group (optional).