Billing

The Billing section allows you to view billing reports, manage invoices, create invoices, generate statements, manage customer account balance, and set-up recurring charges.

Within the Billing > Invoices section the tabs cover the following:

• Pending: Newly created invoices that you can email (with attached PDF) directly to customers, view the PDF from the browser, mark as having been sent to a customer, or move to the Hold section
• Hold: Invoices that have been help for review and amendment. Invoice's can be zero'd in this section (i.e. grant total of invoice set to zero).
• Unpaid: Lists invoices that have not yet been paid. When an invoice is paid then the "Paid" button can be used to mark invoice as paid.
• Overdue: invoices that are now overdue for payment. Email reminders can be sent or the invoice written off.
• All: All issued invoices can be viewed. A copy of the invoice can be emailed to the logged-in user.

If you want to start using your instance to send invoices to customers, please contact Support ([email protected]) to arrange the set-up of your instance for billing. Refer to the Customisation section for some of the areas that need to be updated in your SSG instance before billing can commence.

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Invoice accuracy

Message volumes billed to your customers by the platform conform to the following standard:

• <=0.001% inaccuracy (1 message per 100k)
• no over-billing of customer